Job Description

As a Scaled Customer Success Manager, you will deliver specific customer outcomes through data-driven behavioral triggers & ad-hoc customer engagements across the customer lifecycle. As part of the Scaled Customer Success team, you will work to build & innovate on operational excellence in analyzing customer behavior to drive engagement for the right customer with the right content at the right time. You will work cross-functionally with other departments in Alteryx (including Sales, Marketing, Data Science, Community, Product and Support) to drive value, enhance ROI and optimize satisfaction for each customer you engage with.

Primary Responsibilities:

• Engage economic buyers and license administrators to activate production licenses through a personalized experience.
• Resolving customer needs by aligning them with the right resources through diverse digital mediums (Email, 1:Many, Blogs etc.)
• Document verified outcomes with customers to help with account expansion.
• Respond to data-driven call-to-action inside Gainsight promptly and efficiently across your customer portfolio.
• Execute best practice customer engagement strategies & provide continuous feedback to improve our customer experience.

Qualifications:

• Minimum 2 years’ experience as a CSM, Consultant, Project Management, Sales Engineer or similar Customer Facing role
• Core or Advanced Certified in Alteryx Designer
• Have a growth mindset that see’s change as a positive & is comfortable with failing fast.
• Ability to learn analytics software
• Ability to manage 50+ accounts at different stages in their lifecycle.
• Comfortable exploring data to uncover new customer insights
• Leverages customer insights to create solutions to scale customer success motions
• Sharing & reporting on the impact of your customer-facing activities.
• Ability to quantify & communicate customer outcomes internally & externally.

Compensation:

Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.

The “On Target Earnings” (base + bonus incentive) for this role in the United States is $120,000 – $123,000.

Employees may also be eligible for a wide range of other benefits (subject to eligibility), including medical, retirement, financial, wellness, time off, employee discounts, and others.

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