Job Description

Position Title : Medical Liaison

Location : Austin, TX (Onsite)

Full Time – Direct Hire

Who Are We?

Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we're able to offer each member a highly personable and best-in-class experience that's consistent at each and every visit.

Our vision is to introduce an elevated plasma donation experience grounded in convenience to markets with smaller populations.

This model allows us to impact the industry supply chain and help patients gain access to the medication they need. Come join us as we help the world gain access to more plasma - one donation at a time.

Purpose:

The Medical Liaison will play a crucial role in the plasmapheresis field, responding to donor medical inquiries regarding deferral status and guiding them through the next steps for re-acceptance as plasma donors. This role involves reviewing deferrals, collaborating with management and medical teams at each facility, and streamlining the process of readmitting suitable donors.

Principal Duties & Responsibilities:

• Respond promptly and accurately to donor medical inquiries about deferral status.
• Provide clear and supportive guidance on next steps for re-acceptance as plasma donors.
• Take on additional tasks from the medical/ member experience team as needed.
• Review and assess donor deferrals to determine eligibility for re-admission.
• Maintain and update deferral records in accordance with regulatory and organizational guidelines.
• Work closely with management and medical teams at each facility to ensure consistent and accurate deferral assessments.
• Coordinate with medical advisors to obtain necessary approvals and insights on complex cases.
• Identify and implement process improvements to streamline the deferral review and re-admission process.
• Develop and maintain standard operating procedures (SOPs) for managing donor deferrals and re-admissions.
• Prepare and present regular reports on deferral review outcomes and donor re-admission status.
• Analyze data to identify trends and opportunities for further enhancing the donor re-admission process.
• Perform other duties as assigned.

Knowledge, Skills, & Abilities:

• Comfortable working with Office Suite
• Excellent verbal and written communication skills
• Experience with a CRM ( Twilio, Zendesk, Salesforce, Sprinklr, etc.)
• High level of empathy for our donors.

Education and Experience:

• A minimum of 1yr certified medical experience as registered Nurse (RN), Licensed Practical Nurse (LPN)] with a compact license required.
• Minimum of 2yr customer service experience in a client-facing role in any industry required.
• Experience as a moderate to high-volume customer experience/support team member required.
• Start-up background preferred.
• Plasma or blood industry experience preferred.
• Customer service experience in a medical environment preferred.
• Experience in donor management and deferral review is highly desirable.

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