Job Description

IT Help Desk Manager Location United States : Description:

Valenz® Health simplifies the complexities of self-insurance for employers through a steadfast commitment to data transparency and decision enablement powered by its Healthcare Ecosystem Optimization Platform. Offering a strong foundation with deep roots in clinical and member advocacy, alongside decades of expertise in claim reimbursement and payment validity, integrity, and accuracy, as well as a suite of risk affinity solutions, Valenz optimizes healthcare for the provider, payer, plan, and member. By establishing “true transparency” and offering data-driven solutions that improve cost, quality, and outcomes for employers and their members, Valenz engages early and often for smarter, better, faster healthcare.

About Our Opportunity

As our IT Help Desk Manager, you will lead and optimize the IT support function by developing an in-house team, ensuring high-quality support in collaboration with external service providers, and directly assisting the Manager of IT Service Operations.

Things You'll Do Here:

IT Support Leadership:

• Engage with managed service providers (MSP) and vendors to guarantee comprehensive support for users.
• Innovate onboarding/offboarding processes with HR to enhance IT user experiences.
• Facilitate communication between users, MSP technicians, and leads for efficient ticket resolution and project collaboration.

In-House IT Support:

• Strategically transition IT support to an internal model, minimizing dependency on external MSPs.
• Implement a robust help desk ticket system, including documentation and training for staff and technicians.
• Recruit and manage in-house IT technicians, ensuring coverage across all time zones and maintaining high service standards.

IT Documentation & SOPs:

• Deploy a centralized platform for IT support documentation, ensuring accessibility and consistency.
• Regularly update IT support procedures, maintaining alignment with current technologies and practices.
• Collaborate with IT Security to establish and maintain security standards and processes for company workstations.

Cross-Functional Collaboration:

• Foster strong relationships with IT departments to communicate technology updates and initiatives effectively.
• Partner with HR and other departments to continuously improve the IT-related aspects of employee experience.

Change Management:

• Support and drive change management across IT.
• Assist in establishing a change management program with Valenz IT.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

Where You'll Work

This is a remote role.

Why You Will Love Working Here

We offer employee perks that go beyond standard benefits and compensation packages - see below!

At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare . We want everyone engaged within our ecosystem to be strong, vigorous, and healthy. You'll find limitless growth opportunities as we grow together. If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you!

Perks and Benefits

• Generously subsidized company-sponsored medical, dental, and vision insurance
• Company-funded HRA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off
• Paid maternity and paternity leave
• Paid company holidays

Community giveback opportunities, including paid time off for philanthropic endeavors

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

Requirements:

What You'll Bring to the Team:

• Bachelor's degree in computer science, IT, Business, or equivalent experience.
• 5+ years of experience in IT or a related business discipline, with a focus on team leadership and support.
• At least 2 years of experience in managing remote IT operations and supporting remote workforces.
• Proficiency in managing Office 365 and Active Directory environments.
• Exceptional interpersonal and communication skills, with a track record of successful stakeholder management.
• Ability to work in a fast-paced, detailed, deadline-driven environment.

A plus if you have…

• Experience with advanced IT systems and cloud services, such as AWS, Azure, or Google Cloud.
• Familiarity with cybersecurity best practices and tools.
• Experience leading large-scale IT projects or transitions.

Job Tags

Holiday work, Full time, Immediate start, Remote job, Flexible hours,

Similar Jobs