Job Description

About NYC Health + Hospitals:

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description:

Within the Office of Behavioral Health at NYC Health + Hospitals, the Digital Behavioral Health Project Manager will support the Medical Director of Digital Behavioral Health working to ensure timely and accurate implementation of the system’s Digital Behavioral Heath initiatives. This role will play a crucial part in advancing the adoption and integration of digital technologies to enhance patient care and operational efficiency of behavioral health within NYC H+H.

General tasks and responsibilities will include:

• Develop and manage project plans for the design, development, and implementation of behavioral digital behavioral health solutions, including mobile apps, web platforms, and telehealth systems.
• Collaborate with cross-functional teams, including product managers, software engineers, clinicians, and designers, to ensure timely and successful project delivery.
• Proactively engage with IT teams to design and implement EMR modifications. Will be important to understand what each Epic team’s roles are and how/when to involve them.
• Regularly meet with team to track week-to-week duties and support their growth.
• Identify and manage project risks and issues, proactively addressing any challenges that may impact project timelines, budgets and quality.
• Establish and maintain strong working relationships with stakeholders, including clients, partners and vendors to ensure a clear communications and alignment on project objectives and deliverables.
• Monitor and reports on project progress, milestones and key performance indicators (KPIs) to senior management and stakeholders, ensuring transparency and accountability.
• Provide subject matter expertise and guidance on behavioral digital health solutions, keeping up-to-date with the latest industry trends, research, and technological advancements.
• Ensure compliance with industry standards, regulations and best practices in behavioral digital health, including data privacy and security.
• Facilitate change management initiatives and support the adoption of new digital behavioral health solutions within the organization and among end-users.
• Continuously evaluate project outcomes and incorporate learning to improve future projects and contribute to overall success of the digital behavioral health program.
• Complete other projects as needed

Minimum Qualifications:

Educational and/or experience requirements will vary requiring diverse kinds and levels depending on the content, complexity and variety of project. Compensation levels will correspond to the requirements developed for the designated project.

In no event will the acceptable minimum be below:

1. A Baccalaureate Degree from an accredited college or university in a specialization discipline consistent with project content; and,

2. Four years of substitutable and relevant health care experience related to the objectives of the project; or,

3. A satisfactory equivalent combination of experience, training and education.

Department Preferences

• Strong understanding of behavioral health concepts and evidence-based practices as well as familiarity with digital health technologies and their applications to mental health.
• Proven track record of managing complex, multi-disciplinary projects from concept to completion demonstrating effective communication problem solving and leadership skills.
• Experience in Agile project management methodologies and tools such as Jira, Scrum, or Trello.
• Knowledge of regulatory and compliance requirements in healthcare such as HIPPA, OMH, OASAS, DOH.
• Excellent verbal and written communication skills with the ability to communicate complex concepts clearly and concisely to diverse audiences.
• Strong interpersonal skills and ability to work effectively with diverse teams manage conflicts and build consensus.
• Ability to travel occasionally as needed for client meetings, conferences or project related activities.
• Prior telehealth experience required.
• Excellent ability to develop relationships and foster trust with diverse stakeholders.
• A Bachelor’s Degree from an accredited college or university in Hospital Administration, Health Care Planning, Business Administration, Public Administration
• Masters of Science (Optional)

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

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