Job Description

Full-time, Remote (US)
Hurry up! We’ve got a dream to build!

BlueConic is an international, high-growth SaaS company in the martech space. Built and supported by teams across the United States and around the globe, our industry-first customer data operating system empowers marketing and growth doers with an unmatched range of capabilities to access relevant customer data, create resonant customer experiences, and drive maximum returns for their business.

In this role you will support BlueConic Experiences, powered by Jebbit. Experiences by Jebbit enables marketers to create quick-start, high impact digital experiences to collect the exclusively-consented first-party data they need while delivering value that consumers want, building trusted, authentic relationships between customers and brands.

As a Customer Success Manager, you will quarterback and own the creation of value for your customers across the Customer Lifecycle. To do so, you’ll be expected to take a consultative and strategic approach, with key stakeholders across your customer base. You’ll work directly with your customers to develop unique solutions that leverage the power of the BlueConic Experiences platform to deliver tangible business results.

Employing a differentiated approach characterized by Expertise, Partnership, and Empathy, you will work with key customer decisionmakers to develop a shared success plan and strategy, to drive clear value across the Lifecycle, to run effective monthly calls and QBRs, and to ultimately drive timely renewal. You will be responsible for your own cohort of customer relationships and are accountable for Quarterly and Annual Renewal goals.

In this role you will:

• Maintain a customer-first attitude focused on driving sustainable long term value and retention through the lifecycle.
• Collaborate with the customer to understand and refine their Experiences strategy by introducing new use cases that help to uncover partnership growth opportunities (CSQOs)
• Hold effective monthly calls and QBRs throughout the customer’s lifetime with BlueConic Experiences.
• Manage and own the renewal process to drive timely and high rate renewals.
• Build short and long term success plans that help guide and educate the customer on how to mature using the BlueConic Experiences platform. These plans will further highlight new use cases that help drive overall partnership growth (CSQO's)..
• Support customers with any mid-cycle contractual negotiations and billing queries they may have. 
• Establish, own and nurture key stakeholder and executive relationships across the customer organization.
• Manage internal communications to enable high quality value creation (support, onboarding, professional services, sales, product, marketing).

You have:

• Experience: At least 2+ years account management and/or CSM experience. Experience with account/success planning, renewal process and forecasting and/or background in software preferred
• Communication: Clear and articulate communication skills with the ability to effectively communicate BlueConic’s operational and strategic impact across the Path to Value 
• The ability to ensure value is driven in alignment with key business objectives and demonstrated across the right levels of the customer’s organization
• Sales Acumen: Thorough understanding of an Enterprise organizations structure and contracting processes 
• Marketing Savviness: High marketing strategy IQ and the ability to navigate large, complex marketing structures
• A customer obsession with passion around helping companies transform their businesses with a first party data strategy
• Proficiency with and practical knowledge of multiple marketing or data technologies, and the ability to quickly adapt to new martech products
• Problem Solving Skills: Able to clearly identify a problem, propose a solution, and resolve the issue
• Determination: Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Collaboration: You will need to work cross departmentally and be the voice of the customer. It is crucial you can lead others towards a common goal, strategize with senior leadership and build strong relationships with champions in accounts to ensure adoption and success with BlueConic
• Interpersonal skills and strive to maintain relationships with your customers and colleagues. You have a strong presence in meetings, on calls, etc.
• Adaptability: Resilience to thrive amidst the frequent changes of a rapidly growing company

If hired, applicants based in the US can expect an annual base salary and commission target within the following ranges, depending on experience. BlueConic also offers a comprehensive benefits package to full-time employees including a selection of medical, dental, and vision insurance plans, 401(k) matching, 28 vacation days annually, paid parenting leave, and more.

Annual base salary

$70,000—$95,000 USD

Annual commission target

$35,000—$47,500 USD

Reasons to join us:

• Help build & support the best martech product ever, period.
• Take advantage of great opportunities for career advancement.
• Empower big name brands to achieve their marketing goals.
• Be a part of a growing, remote-first team with employees based in the Netherlands, the United States, the United Kingdom, Canada, and beyond.
• Thrive in a multi-cultural environment with a values-driven work culture that has been thoughtfully crafted to enable growth and foster inclusion from the very beginning.

About BlueConic:

BlueConic is the operating system that puts data into action for marketing and growth doers. Our vision is one where marketers achieve their long-held, rarely realized ambitions of blending creativity with data, and performance with agility. With BlueConic, this ambition becomes a reality, transforming the relationship between brands and consumers. More than 500 businesses worldwide rely on BlueConic to unlock their full customer data potential, including Forbes, Heineken, Mattel, Michelin, Telia Company, and VF Corp.

As a group, we are driven by “building the dream” - the collective passion, ethic, vision, and set of values channeled by a group to achieve a common goal of being extraordinary. Our goal is for BlueConic to be a fun, productive, welcoming, and safe space where BlueCrew members of all races, gender identities, gender expressions, sexual orientations, physical abilities, physical appearances, socioeconomic backgrounds, life experiences, nationalities, ages, religions, and beliefs are empowered to be able to make an outsized impact every day – for customers, for partners, for employees.

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